Privacy Policy - Rotherhithe Skip Hire

Welcome to Rotherhithe Skip Hire. Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By engaging with our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, email address, phone number, and postal address.
Service Information: Details about the services you request, including skip hire, collection schedules, and payment information.
Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
Communication Data: Records of any correspondence between you and our customer service team.

2. How We Use Your Information

We utilize your information for the following purposes:

Service Provision: To process and fulfill your skip hire requests efficiently.
Communication: To respond to your inquiries, provide updates on your orders, and send important notifications.
Billing: To process payments and manage billing information securely.
Improvement of Services: To analyze usage patterns and enhance the functionality and user experience of our website and services.
Marketing: With your consent, to send promotional materials and offers that may interest you.

3. Legal Basis for Processing

Our legal basis for processing your personal data depends on the context:

Contractual Necessity: Processing is necessary to fulfill the contract between you and us.
Legal Obligation: Compliance with legal requirements mandates certain data processing activities.
Legitimate Interests: We may process data for our legitimate business interests, provided it does not override your rights.
Consent: With your explicit consent, we may process your data for specific purposes.

4. Data Sharing and Disclosure

We are committed to ensuring your information is secure. We do not sell or rent your personal data to third parties. However, we may share data in the following circumstances:

Service Providers: Trusted third parties who assist in operating our services, such as payment processors and delivery partners.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have certain rights regarding your personal data, including:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request the deletion of your personal data under specific circumstances.
Objection: Object to the processing of your data for marketing purposes.
Data Portability: Request the transfer of your data to another service provider.

To exercise these rights, please contact our data protection officer using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Necessary Cookies: Essential for the website's functionality and cannot be disabled.
Performance Cookies: Collect information on how visitors use the website to improve its performance.
Functionality Cookies: Remember your preferences and provide enhanced features.
Advertising Cookies: Used to deliver relevant advertisements to you.

You can manage your cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our data protection officer through the appropriate channels provided on our website.

Effective Date: [Insert Date]